There was one when a lady called our office in a panic at 7:00 am one morning. My husband, Charlie, was there alone, but answered the call, and she told him she was so glad someone was there early. She explained that she was leaving on Saturday, and just realized that her passport had expired, and it was just three days before departure. She said she was a teacher and it was the end of the school year, and she had just forgotten to get one because she had been busy with exams and grades. Charlie pulled up her record to find out she was going to Hawaii. He said, "Ma'am, you're going to Hawaii." She said, "I know, and my passport has expired!" Charlie assured her that she didn't need one because Hawaii was a state, not a different country. The irony was, she teaches our children!
Or the couple going to Europe who, when their documents arrived, realized that they needed an extra day to fly to Europe overnight. They thought their flight would be like one going to Miami.
Our favorite occured about eight years ago. It was a Friday afternoon. We could hear one of our agents laughing hysterically. She had a lady on-hold. Seemed the lady wanted to take an Alaskan cruise, but would not give our agent money to hold the cabin unless we could guarantee that the "glaciers would still be out in September." Charlie told our agent to take the credit card because if the glaciers aren't there, we had a much bigger problem than a charge-back.
There are some client concerns that are easier to answer than others.
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