Travel Speak

We've all used text speak (txt spk) in messages that we've tweeted or in emails we've sent. It's an abbreviated way of talking in 140 characters or less.  In the travel industry, we've used codes and "travel speak" for years.  What we consider commonplace in our day-to-day operations, our clients look at us confused and dazed when we use some of our terms.  So, let me give you some of our basics.

The airline reservation systems computer language was orginally written in 6-bit ALC (airline code).  As travel agents, we had to know long and complicated entries to even access availability.  One of the limitations of 6-bit code was there were only 64 character that could be used.  Because of this, three letter city codes were given to airports around the world.  Some of these were easy to remember - FLL for Fort Lauderdale, MIA for Miami, SFO for San Francisco, SEA for Seattle.  But, what about BNA, MSY, TYS, LGA, JFK, DCA, ORD, MDW, CDG, LHR, or FCO???  These are the city codes for Nashville, New Orleans, Knoxville, New York La Guardia, New York Kennedy, Washington Reagan, Chicago O'Hare, Chicago Midway, Paris Charles de Gaulle, London Heathrow, Rome.  We had to go to airline reservation schools for a week at a time, and learn these city codes as well as a myriad of other codes in order to make or access reservations.

Now, anyone can book an airline or hotel room on-line by point and click.  However, before you jump into this, there are some travel speak terms you need to know. 

Air Travel
Non-stop Flights - Just as this implies, you get on a plane in one city and without stopping anywhere, you get off at your destination.

Direct Flights - These originate in your home city, land at some point without your getting off the plane, deplane some passengers, pick up additional ones, and eventually get you to your destination.  Think train travel only less time in getting where you want to go.  You stay on your originating plane and don't get off until you reach where you are going.

Connecting Flights - You are planning a trip from Nashville to Los Angeles.  You originate in your home city, for instance BNA (Nashville), get off the plane in LAS (Las Vegas), go to a different gate and board another plane for LAX (Los Angeles).

Hotels Rooms
Single/Double/Triple/Quad - This denotes the occupancy of the room - 1 person, 2 people, 3 people or 4 people in the same room.  Some hotels charge one rate regardless the number of people you have in the room.  A room that would sell for $210 per night would equate to single occupancy ($210 per person per night), double occupancy ($105 per person per night), triple occupancy ($70 per person per night), and quad occupancy ($42 per person per night).  Cruise lines also use the same formula for single and double occupancy cabins.  On cruises you pay not by the night, but for the duration of the cruise.

Twin Rooms - These are rooms that have two twin beds in them and can only accommodate two people.  It's unusual to find these in the U.S.  They are more common in Europe and other parts of the world.

Double/Double Rooms - These rooms have two double or queen-size beds in them.  They can accommodate up to four people.

Cruises
Bow or Forward - This is the "pointy end" of the ship.  As "forward" implies, it is the front of the ship.

Stern or Aft - Obviously if "forward" is the front of the ship, then "aft" or the stern must mean the back of the ship.

Port and Starboard - These terms denote which side of the ship you are on if you are facing forward.  Easy way to remember - port and left have four letters in them.  If the port side is the left side of the ship, then the starboard side is the right side.

Boat/Ship - Another easy way to distinguish the difference - there are lifeboats on ships.  There are no lifeships on boats.  So if your vessel has lifeboats, she is a ship.  And, a word of caution, don't talk with a crew member on a ship and refer to the vessel as a boat. 

There are hundreds of other terms that we use daily in the travel industry.  So, before you jump off the deep end and try to be your own travel agent, consult one of us who can understand "travel speak".  Just remember - without a travel agent, you're on your own.

 

Why You Need a Travel Agent

We once had a friend who was wrongly accused of committing a crime. He talked with numerous attorneys and found the rates they would charge to defend him would be higher than he wanted to pay. He realized that he could go to the Internet, learn what he needed to know about defending himself in court, and save a tremendous amount of money. He’ll be out of jail in eleven months and twenty-nine days.

Sound silly? It’s no sillier than thinking you can save money in doing your own dental work, or removing your own appendix, or even in booking a vacation or cruise that will make memories for the rest of your life. In today’s cyber-space world, it’s easy to sit down at your computer and book a round-trip airline ticket to go visit your family in Pittsburgh. But, when it comes to booking a tour of Australia and New Zealand, finding the documents you must have to enter these countries, arranging complex air itineraries and finding guides in each city to show you what you don’t want to miss, you can easily become overwhelmed.

You need a travel agent.

Here are some things you may not know about travel agents:
* Travel agents earn commissions from the tour operators, hotels, and cruise lines.
* Travel agents do NOT earn commissions from the airlines. In other words, we make zero on air tickets and have been forced to charge service fees to issue tickets.
* Travel agents cannot visit every hotel, sail on every cruise ship, visit every destination and fly on every air carrier. We do, however, have access to information on everything we sell.

Here’s what a good, reputable travel agent can do for you:
* A good travel agent is in the “custom-tailoring” business. We’ll fit the right cruise ship, resort, tour or hotel to your desires.
* A good travel agent can handle every aspect of your trip from airline tickets to lodging, ground transportation, activities, event tickets, tours and more.
* A good travel agent will use their time to find the right vacation instead of using yours. Our reservation systems will allow us to look at multiple airlines, cruise lines, hotels and rental car companies, comparing rates and itineraries, instead of going from one website to another.
* A good travel agent will take the time to learn about you and your lifestyle so that your vacation exceeds your expectations.
* A good travel agent will be your advocate if the need arises. Should you have a problem during your trip, good travel agents can act on your behalf to see that proper restitutions are made.
* A good travel agent will use our expertise, knowledge and access to the latest promotions to be sure you get the best value for your budget.
* A good travel agent is an expert in helping travelers get where they need to go and in helping to create possibilities most people never would have dreamed were possible.
* A good travel agent will help you understand supplier policies and rules associated with your reservation.
* A good travel agent will help you prepare and organize any necessary documents that you may need in order to travel outside the country. They can direct you to your local passport office, and they know where you need a visa, as well as any other documentation that you might need to along the way.
* A good travel agent will offer that “personal” touch” to your travel planning experience, offering help and advice that a website cannot provide.

In the past few years, we’ve heard that travel agents are a thing of the past. People will only book online. However, travel agents must be doing something right. Did you know that travel agents still sell 51% of all airline tickets, 87 % of all cruises, 81 % of all tours and land packages, 45% of all car rentals and about 47% of all hotels.

It just makes sense to use a travel, because without a travel agent, you’re on your own.